‍ ‍Privacy Policy ‍ ‍

This Privacy Policy (“Policy”) explains how we collect, use, share, and protect personal data obtained through our website. It is designed to comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and applicable amendments, rules, regulations and guidelines enacted thereunder from time to time (“IT Act, 2000”) with specific mention of regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive personal information) Rules, 2011, and any other national and state laws which relate to the processing of data and other applicable laws. We consider the privacy and security of the personal information of our users a matter of highest concern. Accordingly, this Policy has been designed and implemented to protect user information.

This Privacy Policy is an electronic record in terms of the IT Act (and any other applicable law including Digital Personal Data Protection Act, 2023 and its ensuing rules as and when applicable). This electronic record does not require any physical or digital signatures. Any new features and/or services that are added to the current scope of services offered by us at any point in the future shall also be subject to the terms set out in this Policy along with any other future relevant legislations to be incorporated as per the laws of the land. By accessing civitatem resolutions’ website and using its services, the user consents to the practices described in this policy. This Privacy Policy shall apply to any person who visits, browses, uses, or accesses civitatem resolutions’ Website or uses any Services listed currently and in the future on civitatem resolutions’ Website. All updates to this Policy will be communicated through civitatem resolutions’ website and/or other appropriate channels.

1.     Scope of this Policy‍ ‍

This policy applies to:

  • Personal data of users collected through civitatem resolutions’ websites and other online platforms

  • Data provided by users, clients, and business partners  

  • Data gathered automatically via digital platforms  

2.     Definitions‍ ‍

  1. Personal Data: Information that identifies or can identify an individual, such as name, contact details, and online identifiers.

  2. Sensitive Personal Data: Information such as financial data, biometric data, health information, or any other data classified as sensitive under applicable laws.  

3.     Collection of Personal Data‍ ‍

3.1. User Data: Personal data is collected directly from individual users in the following situations:

  • Where a user expresses interest in civitatem resolutions’ product offerings, by providing their name, email ID, and phone number through civitatem resolutions’ website through the Contact option

  • Where a user expresses interest in working with civitatem resolutions, by contacting civitatem resolutions to get a quote for the services provided.

3.2. Business and Professional Contacts: Limited data such as names, job titles, and contact details may be collected from business partners and vendors 3.3. Automatic Collection: Data such as device identifiers, IP addresses, geolocation, and user preferences are collected via cookies and similar technologies.

4.     Purpose and Use of Personal Data We process personal data for the following purposes:

  • Providing information on the services to users who sign up to receive a quote from us

  • Providing information on the services and related topics to users   

  • Fulfilling contractual obligations

  • Complying with legal and regulatory requirements

  • Improving website functionality and personalizing user experience    

5.     Sharing of Personal Data ‍ ‍

  • We share personal data only in the following circumstances:

  • For Regulatory and Legal Compliance: Personal data may be disclosed to regulatory authorities and law enforcement agencies as required by law.

  • Business Transfers: Personal data may be transferred during mergers, acquisitions, or asset sales.  

6.     Data Security  

6.1.         We do not store personal data in GDPR- and DPDP-compliant applications hosted in the cloud.

6.2.         We exercise care while sending communications to our users. In case of any mail other than business mails referring to civitatem resolutions or www.civitatemresolutions.com seems suspicious, a user should immediately contact us and verify the credibility of the mail.

6.3.         Our website may contain links to third party websites and other resources which may have their own privacy policies. We hold no responsibility for the data entered into third party links and urge users to go through the respective privacy policies before engaging.  

7.     Retention of Personal Data‍ ‍

All personal data is retained only as long as necessary to fulfil its purpose or comply with legal obligations. After the retention period, data is securely deleted or anonymized. Specifically, personal data and access details are stored until the service is terminated.    

8.     Children’s Privacy‍ ‍

Our services are not directed at individuals under 18. If a user believes we have collected data from a minor, they are advised to contact us immediately via civitatemresolutions@gmail.com.  

9.     User Rights Under the DPDP Act, a user has the following rights:

  • Access: Users can request a copy of their personal data

  • Rectification: Users can request the correction of inaccuracies in their personal data  

  • Erasure: Users can request the deletion of their data             

  • Restriction: Users can limit the processing of their data

  • Withdrawal of Consent: Users can revoke consent at any time for the use and processing of their data

  • Opting out: Users can opt out of receiving information and updates from us.    

To exercise any of these rights, a user can contact us at civitatemresolutions@gmail.com. All requests will be processed within 45 days or as required by law.

10.  Changes to the Privacy Policy This Policy may be updated periodically to reflect legal, regulatory, or operational changes. Updates will be communicated via this website.  

11.  Contact Information For questions or concerns regarding this policy, a user may contact us at  civitatemresolutions@gmail.com